Terms & Conditions

Warranty

Last updated: September 2026

Party Lights Company is committed to supplying safe, reliable and good-quality lighting products. This Warranty Policy explains our standard product warranty, what it covers and how to make a claim.

This policy applies to products purchased through www.partylights.co.nz.

1. Standard Warranty Period

Unless a different warranty period is clearly stated on the product page, Party Lights Company provides the following warranties from the date of purchase:

• Outdoor products: 12-month warranty
• Indoor products: 6-month warranty

A product’s indoor or outdoor classification will be based on the intended use stated in its product description. Indoor products used outdoors are not covered for damage caused by outdoor exposure.

The warranty covers manufacturing defects and product faults arising during normal and appropriate use.

Some products may include a separate manufacturer’s warranty or a different warranty period. Where applicable, this will be clearly stated on the product page, packaging or product documentation.

These warranty periods are additional to your rights under the New Zealand Consumer Guarantees Act 1993. Your statutory rights may continue beyond the stated warranty period when it is reasonable to expect the product to last longer.

2. What the Warranty Covers

The warranty covers defects in materials, components or workmanship that cause the product to fail during normal use.

Examples may include:

• A product that does not power on when correctly connected
• An internal electrical or electronic fault
• A controller, transformer or remote that fails during normal use
• LEDs that fail prematurely because of a manufacturing defect
• A cable, plug or connector with a manufacturing fault
• Missing or defective components supplied with the product
• A product that does not perform substantially as described

All warranty claims are assessed individually. We may need to inspect or test the product before confirming the cause of the fault.

3. Warranty Remedies

If a product is confirmed to have a fault covered by this warranty, Party Lights Company may provide an appropriate remedy, which may include:

• Troubleshooting or technical assistance
• Repairing the product
• Supplying a replacement component
• Replacing the product
• Offering an equivalent alternative if the original product is unavailable
• Refunding the purchase price

The appropriate remedy will depend on the nature and seriousness of the fault, product availability and your rights under the Consumer Guarantees Act.

For a minor fault, we may choose to repair, replace or refund the product within a reasonable time.

If the product has a substantial failure, you may be entitled to choose a replacement or refund in accordance with New Zealand consumer law.

4. What the Warranty Does Not Cover

The warranty does not cover faults or damage caused by:

• Using an incorrect voltage or power supply
• Using an incompatible transformer, controller, dimmer, bulb, cable or connector
• Exceeding the stated wattage or maximum connection length
• Overloading the product or power source
• Incorrect installation, assembly or mounting
• Incorrect storage or transportation
• Misuse, neglect or accidental damage
• Dropping, crushing, impact or excessive pulling of cables
• Cutting, splicing, rewiring, modification or unauthorised repair
• Failure to follow product instructions or safety warnings
• Normal wear and tear
• Damage caused by pets, pests or other animals
• Exposure to excessive heat, chemicals, smoke or corrosive substances
• Water or moisture exposure beyond the product’s stated rating
• Use of an indoor product outside
• Commercial or continuous use where the product is described as suitable only for domestic or occasional use
• External events such as power surges, storms, flooding, fire or lightning

A warranty claim will not be declined solely because the product has been used. However, faults caused by misuse, incompatible equipment or use outside the product specifications are not manufacturing defects.

5. Product Compatibility

You are responsible for checking that the product is compatible with your intended setup before purchase and installation.

Please check:

• Operating voltage
• Wattage
• Bulb base and size
• Plug and socket type
• Transformer and power-supply requirements
• Cable and connector type
• Controller and remote compatibility
• Maximum connectable length
• Indoor or outdoor rating
• DMX channels and control requirements

Products that look similar are not necessarily electrically compatible.

If you are unsure, please contact us before ordering and provide clear photographs of the existing product, transformer, plug, connector and specification label.

Damage caused by using incompatible equipment is not covered by the warranty unless the incompatibility resulted from incorrect advice supplied by us based on accurate information you provided.

6. Outdoor and Weather-Resistant Products

Only products specifically described as suitable for outdoor use should be installed outdoors.

The waterproof or weather-resistant rating may apply only to certain parts of the product. Unless expressly stated otherwise:

• Plugs, transformers and controllers must be kept dry and weather protected.
• Connections must be secured and protected from moisture.
• Products must not be submerged in water.
• Products should not be left in flooding or standing water.
• Temporary outdoor lights should be removed during severe weather.
• Products must be installed according to their stated IP rating.

The warranty does not cover corrosion or damage caused by salt air, mineral moisture, chemicals, excessive humidity or other corrosive environments unless the product is specifically described as suitable for those conditions.

7. Bulbs, Batteries and Consumable Components

Bulbs, batteries and other replaceable components may have a different expected lifespan from the main product.

Any stated operating-life figure is an estimate based on testing conditions. It is not a guarantee that every bulb, LED or battery will operate for exactly that number of hours.

The lifespan of a component can be affected by:

• Voltage and power quality
• Transformer capacity
• Connection length
• Dimming and controller settings
• Temperature and moisture
• Operating environment
• Frequency and duration of use
• Handling and storage

Normal reduction in brightness, battery capacity or performance over time is not necessarily a product fault.

However, a component may still qualify for a warranty remedy if it fails prematurely because of a manufacturing defect or does not meet applicable consumer guarantees.

8. Rechargeable Products

Rechargeable batteries naturally lose capacity over time and through repeated charging cycles.

To maintain battery performance:

• Use the supplied or recommended charger.
• Follow the charging instructions.
• Do not leave batteries fully discharged for extended periods.
• Store the product in a cool, dry place.
• Recharge stored products periodically where recommended.
• Do not expose rechargeable products to excessive heat or moisture.

Gradual reduction in battery capacity through normal use is considered normal wear. A battery that fails prematurely because of a manufacturing defect may be covered.

9. Commercial and Event Use

Products described as commercial-grade are suitable for the commercial applications stated in their product descriptions.

Products described for domestic, decorative, temporary or occasional use may not be suitable for permanent installation, continuous operation or intensive commercial use.

Using a product commercially does not automatically cancel the warranty. However, damage caused by using a product beyond its stated specifications or intended application is not covered.

Please contact us before ordering if the product is intended for:

• Permanent installation
• Event-hire stock
• Continuous or extended daily use
• Retail or hospitality installation
• Coastal, cave, industrial or highly corrosive environments
• Large interconnected lighting systems

10. Installation and Electrical Work

Products must be installed and operated according to their instructions and all applicable New Zealand electrical-safety requirements.

Any permanent wiring or electrical work must be completed by a suitably qualified and licensed person where required.

Please disconnect the product from power before installation, adjustment, cleaning or troubleshooting.

Do not continue using a product if its cable, plug, transformer, socket or housing is damaged.

Party Lights Company may request installation details, photographs or confirmation of the equipment used when assessing a warranty claim.

11. Making a Warranty Claim

To make a warranty claim, please contact us before returning the product.

Please provide:

• Your name
• Your order number or proof of purchase
• The product name A clear description of the fault
• When the fault first occurred
• Clear photographs or a short video showing the issue
• A photograph of the barcode or specification label
• Details of the transformer, controller, bulbs or other equipment used
• Information about how and where the product was installed

Providing complete information will help us assess the claim more quickly.

12. Troubleshooting

Before requesting the return of a product, we may ask you to complete reasonable troubleshooting steps.

These may include:

• Checking the power outlet
• Replacing or checking batteries
• Confirming the transformer voltage and capacity
• Testing the product without extension cables or controllers
• Checking plugs, connectors and remote settings
• Resetting or reconnecting the product
• Sending additional photographs or video

Troubleshooting helps us identify whether the issue relates to the product, power supply, settings or another connected component.

You will not be required to perform electrical repairs or any step that would be unsafe.

13. Returning a Product for Assessment

Do not return a product without authorisation.

If a return is required, we will provide the return instructions and address.

Please return:

• The complete product
• The transformer or power supply, where relevant
• Controllers and remotes
• Cables and connectors
• Any other component that may be related to the fault

Package the product securely to prevent damage during delivery.

If the product is confirmed to have a fault covered by the warranty or Consumer Guarantees Act, Party Lights Company will cover reasonable return delivery costs.

If testing shows that the product is working correctly or that the issue was caused by incompatible equipment, incorrect installation or excluded damage, you may be responsible for return delivery and redelivery costs. We will discuss this with you before returning the product.

14. Replacement Products

Where a replacement is approved, we will aim to provide the same product.

If the original product is unavailable or discontinued, we may offer:

• A comparable replacement
• An alternative product of similar value
• Store credit
• A refund

We will discuss the available options with you before supplying a different product.

Replacement products remain protected by all applicable rights under the Consumer Guarantees Act and any written warranty confirmed to you.

15. Refunds

Where a refund is approved, it will be issued to the original payment method.

We generally process approved refunds within one to two working days. Your bank or payment provider may take additional time to make the funds available.

A refund will normally cover the purchase price of the affected product and any delivery costs that must be refunded under New Zealand consumer law.

16. Products Required for an Event

If a product is required for a wedding, birthday, performance, festival or another event, please inspect and test it promptly after delivery.

Testing early gives us time to provide troubleshooting assistance or arrange a remedy if a problem is identified.

To the extent permitted by law, the warranty does not cover indirect or consequential expenses such as venue hire, contractor costs, event cancellation costs or lost income. This does not limit any rights or remedies that cannot lawfully be excluded.

17. Consumer Guarantees Act

Nothing in this Warranty Policy excludes, restricts or modifies your rights under the New Zealand Consumer Guarantees Act 1993, Fair Trading Act 1986 or any other law where those rights cannot be excluded.

Products purchased for personal or household use must be:

• Of acceptable quality
• Safe and durable
• Fit for their intended purpose
• Fit for a particular purpose made known to us and reasonably relied upon
• Consistent with their description

Your rights under the Consumer Guarantees Act may continue beyond the stated 12-month warranty period where it is reasonable to expect the product to last longer.

Where products are acquired for business purposes, different legal arrangements may apply. Any contracting out of the Consumer Guarantees Act must be lawful and agreed in writing.

Terms & Conditions of Sale

Last updated: September 2026

Welcome to Party Lights Company. These Terms and Conditions apply when you access our website, place an order or purchase products from us.

In these Terms and Conditions, “Party Lights Company”, “we”, “us” and “our” refer to Party Lights Company Limited, trading as Party Lights Company. “You” and “your” refer to the person or organisation using our website or purchasing from us.

By using our website or placing an order, you agree to these Terms and Conditions. Please read them carefully before making a purchase.

1. Business Information

Party Lights Company is a New Zealand-owned and operated online retailer supplying decorative, event and party lighting products.

Business name:Party Lights Company Limited
Trading name: Party Lights Company
NZBN: 9429030888111
Website: www.partylights.co.nz
Email: sales@partylights.co.nz
Phone: 0220543211
Warehouse: Auckland

We are an online store. Warehouse collection is available only for confirmed pickup orders during the stated collection hours.

2. Eligibility to Purchase

You must be at least 18 years old or have permission from a parent or legal guardian to place an order.

By placing an order, you confirm that:

• The information you provide is complete and accurate.
• You are authorised to use the selected payment method.
• You have checked that the products are suitable for your intended use.
• You agree to these Terms and Conditions.

3. Product Information

We aim to ensure that product descriptions, photographs, specifications, measurements, colours, prices and availability are accurate.

However:

• Colours may appear slightly different depending on your screen, device and lighting conditions.
• Measurements and specifications may vary slightly due to manufacturing processes.
• Packaging, remotes, plugs or minor design details may change between production batches.
• Photographs may contain props or accessories that are not included unless specifically stated.
• The visible colour and brightness of lights may vary depending on the surrounding environment, power supply, controller settings and other connected equipment.

Please read the full product description and specifications before ordering. Contact us before purchase if you need to confirm voltage, plug type, dimensions, light colour, compatibility or suitability for a particular installation.

Nothing in this section limits your rights under the Consumer Guarantees Act 1993 or Fair Trading Act 1986.

4. Product Compatibility

You are responsible for checking that products are compatible with your existing lighting system, power supply and intended setup before ordering.

This includes checking:

• Operating voltage
• Plug and socket type
• Transformer or power-supply requirements
• Bulb base, wattage and voltage
• Cable type and connector system
• Controller and remote compatibility
• Maximum connectable length
• Maximum permitted wattage or electrical load
• Indoor or outdoor rating
• DMX channels and control requirements
• Product dimensions and mounting requirements

Products that look similar are not necessarily electrically compatible.

Do not connect products from different systems, voltages or manufacturers unless we have confirmed compatibility in writing. Using an incorrect transformer, bulb, controller, connector or power supply may damage the product and create a safety risk.

If you are unsure, please send us clear photographs of your existing product, transformer, plug, connector and specification label before ordering.

5. Electrical and Installation Safety

All products must be installed, operated and maintained according to the supplied instructions and applicable New Zealand safety requirements.

You must:

• Use the correct voltage and approved power supply.
• Ensure all connections are secure and protected from moisture.
• Keep transformers, controllers and plugs dry unless expressly rated for outdoor exposure.
• Avoid overloading power outlets, transformers, extension cables or connectable lighting systems.
• Disconnect products from power before installing, adjusting or cleaning them.
• Keep electrical products away from children unless designed and supervised for their use.
• Stop using a product immediately if cables, plugs, sockets or components become damaged.
• Use a licensed electrician for any permanent wiring or electrical work where required.

Do not cut, splice, modify, repair or alter electrical products unless the work is permitted by law and completed by a suitably qualified person.

Damage caused by incorrect installation, incompatible equipment, overloading, modification, misuse or failure to follow instructions may not be covered by warranty. This does not limit your rights where a product itself fails to meet applicable consumer guarantees.

6. Indoor and Outdoor Products

Only products specifically described as suitable for outdoor use should be used outdoors.

Weather-resistant or outdoor-rated products must still be installed according to their stated IP rating and instructions. An outdoor rating does not necessarily mean that every component may be submerged or left exposed to heavy rain.

Unless specifically stated otherwise:

• Plugs, transformers and controllers should be kept in a dry, weather-protected location.
• Connections should be raised above the ground and protected from water.
• Products should not be used in flooding, standing water or extreme weather.
• Temporary outdoor lighting should be removed during severe weather.

Salt air, mineral moisture, chemicals, excessive humidity and corrosive environments may shorten the life of lighting products and may require additional protection and maintenance.

7. Stage, UV, Laser and Effect Lighting

Stage, disco, ultraviolet, laser and special-effect products must be used responsibly and according to their instructions.

You are responsible for:

• Ensuring the product is appropriate for the venue and intended audience.
• Using suitable mounting and safety equipment.
• Avoiding direct exposure to eyes where applicable.
• Maintaining safe distances from people, animals and flammable materials.
• Following any venue, event, health and safety or regulatory requirements.
• Obtaining professional installation or operation assistance where required.

Do not leave powered lighting or heating products unattended unless the product is expressly designed for that purpose.

8. Prices

All website prices are displayed in New Zealand dollars and include GST unless stated otherwise.

Delivery charges are calculated separately and displayed during checkout before payment is completed.

We may change prices at any time. A price change will not affect an order that we have already accepted.

If a product is listed at an incorrect price because of a genuine website, system or data-entry error, we will contact you before processing the order. You may proceed at the correct price or cancel the affected item for a full refund.

9. Orders

Placing an order is an offer to purchase the selected products under these Terms and Conditions.

An automated order-confirmation email confirms that we have received your order. It does not necessarily confirm that the order has been accepted or dispatched.

We may decline or cancel an order where:

• A product is unavailable.
• There is an error in the price or product information.
• Payment cannot be authorised.
• We reasonably suspect fraud or unauthorised activity.
• We cannot deliver to the address supplied.
• The order breaches these Terms and Conditions.
• A product is unsuitable or restricted for the stated delivery location or intended use.

If we cancel an order after receiving payment, we will refund the affected amount to the original payment method.

10. Stock Availability

All orders are subject to stock availability.

Although we regularly update our inventory, occasional stocktake or system errors may occur. If an ordered product is unavailable, we will contact you and may offer:

• A suitable alternative product
• The option to wait for incoming stock
• A partial shipment of the available items
• Removal and refund of the unavailable item
• Cancellation and refund of the affected order

Refunds for unavailable products will normally be issued to the original payment method.

11. Pre-orders and Back-Orders

Products marked as pre-order or back-order are subject to estimated arrival dates.

Arrival dates are estimates only and may change because of production, shipping, customs, port congestion or other delays outside our reasonable control.

If a significant delay occurs, we will provide an update and any options available to you. Please contact us before ordering if you require the product for a fixed event date.

12. Payment

We accept the payment methods displayed at checkout, which may include credit or debit cards, Apple Pay, Google Pay, online payment services and bank transfer.

Payment must be received in full before an order is dispatched or released for collection.

For bank-transfer orders:

• Use your order number as the payment reference.
• Processing may be delayed until the payment clears.
• Stock may not be reserved indefinitely while payment is pending.

Payments may be processed by third-party payment providers. Their separate terms and privacy policies may apply.

13. Discount Codes and Promotions

Discount codes and promotional offers:

• Must be applied before payment is completed.
• Cannot be added retrospectively.
• Cannot be redeemed for cash.
• Cannot be combined unless expressly stated.
• May exclude selected products, brands, clearance items or delivery charges.
• Must be used before their stated expiry date.
• May be limited to one use per customer or order.

We may correct, withdraw or amend a promotion where reasonably necessary, but this will not affect orders already accepted under that promotion.

14. Dispatch

Orders placed before 1:00 pm Monday to Friday are usually dispatched the same working day, provided:

• The products are in stock.
• Payment has cleared.
• No order verification is required.
• The order does not contain oversized, personalised, pre-order or special-order products.

Same-day dispatch is not guaranteed. Orders placed on weekends or public holidays will be processed on the next available working day.

During peak periods, dispatch may take longer.

15. Delivery

We provide delivery throughout New Zealand using third-party courier companies.

Delivery charges depend on the destination, parcel size, weight and delivery service. The applicable charge will be displayed during checkout or confirmed by us before payment.

Estimated courier timeframes are not guaranteed. Delays may occur because of:

• Courier network congestion
• Weather or natural events
• Rural delivery requirements
• Incorrect or incomplete addresses
• Public holidays
• Events outside our reasonable control

Once your order has been dispatched, you will receive tracking information where available.

16. Event Dates and Urgent Orders

If products are required for a wedding, birthday, performance, festival, corporate function or another event, you are responsible for ordering with sufficient time for delivery, inspection, testing and any necessary replacement.

Please tell us your event date before ordering if timing is critical. We can provide guidance, but courier delivery estimates are not guarantees.

Party Lights Company is not responsible for event costs, venue costs, lost revenue or other consequential losses resulting solely from a courier delay, except where liability cannot lawfully be excluded.

We recommend testing all products promptly after delivery and before the event date.

17. Delivery Address

You are responsible for providing a complete and accurate delivery address, including:

• Unit or apartment number
• Business or venue name
• Building access instructions
• Suburb and postcode
• Rural-delivery number, where applicable

Contact us immediately if the address is incorrect. We will try to update it before dispatch, but changes may not be possible once the parcel has been processed or collected.

Reasonable redirection or redelivery charges caused by incorrect information may be passed on to you.

18. Authority to Leave

If you authorise the courier to leave a parcel unattended, you accept the risk of loss or damage after it has been delivered according to those instructions.

If tracking shows that a parcel has been delivered but you cannot locate it, please check the property, mailbox, entrances, safe places, household members and neighbours before contacting us.

We will assist with a courier enquiry where appropriate.

19. Auckland Warehouse Collection

Collection is available from our Otahuhu, Auckland warehouse for eligible orders.

Collection hours are generally Monday to Friday, 9:00 am to 4:00 pm, excluding public holidays.

Please wait until we confirm that your order is ready before visiting the warehouse. Orders cannot be collected before payment has cleared and collection confirmation has been issued.

The warehouse is not a retail showroom, and products may not be available for browsing or demonstration unless arranged in advance.

20. Inspection After Delivery

Please inspect and test your products as soon as possible after delivery, especially when they are required for an upcoming event.

If an item arrives damaged, incomplete or incorrect, contact us promptly with:

• Your name and order number
• A description of the issue
• Clear photographs or a short video
• Photographs of the parcel and packaging, where delivery damage is involved
• A photograph of the product label or barcode, where requested

Please keep the product, accessories and packaging until we have reviewed the claim.

Prompt reporting helps us investigate courier damage or packing errors, but it does not limit any rights you may have under New Zealand consumer law.

21. Change-of-Mind Returns and Exchanges

Eligible products may be returned within 30 days of delivery for an exchange or store credit, provided that:

• You contact us before returning the item.
• The product is unused, uninstalled and in its original condition.
• All packaging, labels, accessories, remotes, instructions and components are included.
• The product is suitable for resale.
• You provide proof of purchase.

You are responsible for return and redelivery costs for change-of-mind returns or exchanges. Original delivery charges are non-refundable.

A change-of-mind refund to the original payment method may be offered at our discretion unless required by law.

The following are not eligible for change-of-mind return:

• Used, installed or modified products
• Products with missing or damaged packaging
• Custom-made, personalised or specially ordered products
• Clearance or final-sale products
• Cut cable, lighting or products supplied to a requested length
• Products damaged after delivery
• Products returned more than 30 days after delivery

These exclusions do not apply where a product is faulty or where you have rights under the Consumer Guarantees Act.

22. Faulty Products

If a product is faulty, please contact us with your order number and evidence showing the issue.

Depending on the nature of the fault and your rights under the Consumer Guarantees Act, we may arrange:

• Troubleshooting or testing
• Repair
• Replacement
• Refund

For a minor fault, we may choose to repair, replace or refund the product within a reasonable time. For a substantial failure, you may have the right to choose a replacement or refund as provided by law.

Party Lights Company will cover reasonable return costs where a product is confirmed to have failed an applicable consumer guarantee.

23. Warranty

Unless otherwise stated on the product page, our products include a 12-month supplier warranty from the date of purchase.

Our outdoor commercial-grade fairy lights include a one-year warranty.

The warranty covers manufacturing faults arising during normal use. It does not cover damage caused by:

• Incorrect voltage or power supply
• Incompatible transformers, bulbs, controllers or connectors
• Overloading or exceeding maximum connection limits
• Incorrect installation
• Water exposure beyond the stated product rating
• Corrosion, salt air, mineral moisture or chemicals
• Accidents, impact or improper storage
• Misuse, neglect or unauthorised modification
• Normal wear and tear
• Commercial use where the product was sold only for domestic use
• Failure to follow instructions or safety guidance

Any written warranty is additional to, and does not replace or limit, your rights under the Consumer Guarantees Act.

24. Bulbs and Replaceable Components

Bulbs, batteries and other replaceable or consumable components may have a different expected life from the main product.

A stated operating-life figure is an estimate based on testing conditions and is not a guarantee that every component will last for exactly that number of hours.

The lifespan of lighting products may be affected by operating conditions, connection length, power quality, temperature, moisture, handling and frequency of use.

25. Returns Process

Before returning a product, please contact us at [insert email address] and provide:

• Your order number
• The product name
• The reason for return
• Photographs or video where the product is faulty or damaged

Do not return products without prior authorisation.

Unless we confirm otherwise, returns should be securely packaged and sent using a tracked courier service. We cannot be responsible for change-of-mind returns lost or damaged during return delivery.

Approved refunds will be issued to the original payment method. Please allow several working days for the funds to appear, depending on your bank or payment provider.

26. Order Cancellations

Contact us as soon as possible if you need to cancel or change an order.

We will try to accommodate your request, but an order cannot always be changed or cancelled after it has been processed, packed, custom-made or dispatched.

If the order has already been dispatched, the applicable returns process will apply.

Special-order, custom-made and personalised products may not be cancellable once production or procurement has begun.

27. Consumer Guarantees

Products purchased for personal or household use come with guarantees that cannot be excluded under the Consumer Guarantees Act 1993.

These include guarantees that products will:

• Be of acceptable quality
• Be fit for a purpose made known to us and reasonably relied upon
• Match their description
• Arrive within a reasonable time when no delivery date has been agreed

Nothing in these Terms and Conditions excludes, restricts or modifies any right or remedy that cannot lawfully be excluded.

Where products are acquired for business purposes, different legal arrangements may apply. Any contracting out of the Consumer Guarantees Act must be lawful, fair, reasonable and agreed in writing.

28. Limitation of Liability

To the extent permitted by law, Party Lights Company is not responsible for indirect or consequential loss arising from:

• Misuse or incorrect installation
• Incompatible equipment
• Failure to follow product instructions
• Unauthorised product modification
• Courier delays outside our reasonable control
• Use of a product for an unsuitable purpose
• Normal wear and tear

This includes event costs, venue charges and lost business income, except where liability cannot lawfully be excluded.

Nothing in these Terms and Conditions limits our liability under the Consumer Guarantees Act, Fair Trading Act or any other law where liability cannot be excluded.

29. Website Accounts

If you create an account, you are responsible for:

• Providing accurate and current information
• Keeping your login information secure
• Activity carried out through your account
• Informing us promptly of suspected unauthorised access

We may suspend or close an account where we reasonably believe it is being used fraudulently, unlawfully or in breach of these Terms and Conditions.

30. Reviews and Customer Content

If you submit a review, photograph, video or other content, you confirm that:

• It reflects your genuine experience.
• It is accurate and not misleading.
• You own it or have permission to share it.
• It does not infringe another person’s rights.
• It is not unlawful, offensive or defamatory.

You give Party Lights Company permission to display and reproduce the submitted content for website, social-media and marketing purposes.

We may remove content that breaches these requirements.

31. Intellectual Property

The Party Lights Company name, logo, website design, product photography, graphics, written content and other website materials are owned by or licensed to us.

You may use the website for personal shopping and information purposes only.

You must not copy, reproduce, modify, distribute or commercially use our content without prior written permission.

Third-party trademarks and product names remain the property of their respective owners.

32. Acceptable Website Use

You must not:

• Use the website for unlawful or fraudulent purposes.
• Attempt to access another person’s account.
• Interfere with the website’s operation or security.
• Introduce malicious code, viruses or harmful material.
• Copy or commercially exploit website content without permission.
• Submit false, misleading, abusive or defamatory material.

We may restrict access where reasonably necessary to protect our customers, business or website.

33. Third-Party Services and Links

Our website may contain links to third-party websites and use third-party payment, review, analytics or delivery services.

We do not control third-party websites and are not responsible for their independent content, availability, security or privacy practices.

34. Privacy

We collect, use and protect personal information according to our Privacy Policy and applicable New Zealand privacy law.

By placing an order, you consent to us sharing information necessary to process payment, fulfil the order and arrange delivery with our service providers.

Please read our Privacy Policy for further information.

35. Electronic Communications

By placing an order, you agree to receive transactional communications, including:

• Order confirmations
• Payment notifications
• Stock updates
• Dispatch and tracking information
• Customer-service messages

Marketing communications will only be sent where you have consented or where otherwise permitted by law. You may unsubscribe from marketing emails at any time.

36. Website Availability

We aim to keep our website accurate, secure and available. However, we do not guarantee that access will always be uninterrupted or error-free.

We may temporarily suspend access for maintenance, security, updates or circumstances outside our reasonable control.

37. Changes to These Terms

We may update these Terms and Conditions from time to time.

Changes take effect when published on our website. The terms applying to an order will generally be those displayed when the order was placed.

38. Severability

If any part of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply.

39. Governing Law

These Terms and Conditions are governed by New Zealand law.

Any dispute will be subject to the jurisdiction of the New Zealand courts, without limiting any consumer right concerning where a claim may lawfully be brought.

40. Contact Us

If you have questions about these Terms and Conditions, please contact us:

Party Lights Company
Website: www.partylights.co.nz
Email: sales@partylights.co.nz

Privacy Policy

Your privacy on the Internet is important to us. This privacy policy discloses what information we gather, how we use it, and how to correct or change it.

Information
We gather various information about customers and users of our website. This information includes:

• personal information through your voluntary use of the Website and the purchase process (such as your first and last names and email);
• personal information, provided to us by you through any other method (including without limitation correspondence and discussions);
• information collected by us through click tracking in relation to your use of the Website, including the content you upload and the content you access; and
• aggregated data, which tracks traffic to the Website; and cookies, which are pieces of information transferred to your computer hard drive for record keeping (such as your preferences on our Website).

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Use of your information
We will never sell or rent your personal information to third parties.

We will use information we collect from you for the primary purpose for which it is collected and for such other secondary purposes that are related to the primary purpose of collection. We generally use personal information to complete delivery of our Documents to you, help us manage and enhance our services and to communicate with you.

Email Newsletters and other notices
It is our policy to send emails throughout the purchasing process and other Newsletter emails you elect to receive. In addition, we may send out promotional material to you promoting new or amended material on our site where we think that may be relevant to you. It is our policy to immediately remove any person from any mailing list upon the person’s request.

Credit Card /payment details
Payment for our documents is done via PayPal, which may ask you to provide further information (including credit or debit card details). This information is retained by PayPal and will not be passed on to us. We advise you to read the Terms and Condition and Privacy Policy on the PayPal site for further information on what information will be required and the way PayPal will use it.

Cookies
Cookies are small pieces of information that are stored in a browser-related file on your computer’s hard drive when you use our Web site. Cookies are widely used on most major Web sites. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. A cookie in no way gives us access to your computer or any information about you other than the data you choose to share with us.
We may use information contained in cookies to make assumptions about the user of the computer and to provide users of that computer with focused advertising that we believe may be of interest, based on that information.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our website.

Other information we collect
We collect and use additional information to carry out internal research on our users’ demographics, interests, and behaviour to better understand and serve you and our community. This information may include the URL that you just came from (whether this URL is on our site or not), which URL you next go to (whether this URL is on our site or not), what browser you are using, and your IP address.

If you post on our site, on twitter or Facebook or other social media site about us or your experience with us, we may collect that information for the purposes of improving our service and the end user experience.

Access and removal of Information
You have the right to seek access the personal information held about you and to advise us of any inaccuracy. There are some exceptions to this right set out in the Privacy Act. If you make an access request, we will ask you to verify your identity and specify what information you require. We may charge a fee to cover the costs of meeting your request.

Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Updates to our information practices
We reserve the right to change this policy. By continuing to use the Website, you agree to be bound by the amended policy. You should check from time to time to see if the policy has changed.